Support

Help with Ferrari Enterprises products

Contact us

Email hello@fiesllc.com and put the product name in the subject. If you're reporting a problem, include your device model, operating system version and app version. We usually reply within a few days.

For privacy questions or data deletion requests, see our privacy policy or email the same address.

Solus Novem

Do I need an account?

No. You can play practice puzzles without one. Sign in with Apple is only needed for competitive features like the daily puzzle, monthly events and leaderboards.

Why did my number turn red?

Solus checks every number right away. A red number is a mistake, and the banner explains why. In competitive modes it counts as a strike, and three strikes ends the game.

Does the clock stop when I pause?

In practice games, yes. In competitive games the clock keeps running, so every player's time is measured the same way.

Why is there no sound?

Solus follows your iPhone's silent switch and plays alongside your own music or podcasts. Check the silent switch, then Settings → Sound and music in the app.

How do I delete my account?

In the app, go to Settings → Account → Delete account. This removes your account and personal data.

Linchpin

Linchpin is in development. Help articles will appear here when it launches.